This Refund Policy explains the terms that apply to payments and refunds for services provided by Veltronic Tech (“Veltronic Tech,” “we,” “our,” or “us”).

Our services may include custom software development, website development, mobile application development, SaaS development, AI development, cloud and DevOps services, cybersecurity, ERP and CRM development, UI/UX design, digital marketing, guest posting, managed IT services, and technical support.

Because many of our services involve customized work, project-specific resources, third-party costs, and time-based professional services, refund eligibility may vary depending on the service and the stage of the project.

General Refund Policy

We aim to provide professional services according to the agreed project scope, requirements, and service terms.

Before requesting a refund, clients are encouraged to contact our team so that we can understand the issue and attempt to resolve it.

Refund requests are evaluated based on:

• The type of service purchased

• The agreed scope of work

• Whether work has started

• Work already completed

• Deliverables already provided

• Third-party costs incurred

• Advertising, marketing, or placement costs

• Project milestones

• The terms agreed upon in the proposal, quotation, invoice, or service agreement

Custom Software & Development Services

Custom development services may include software development, SaaS development, web application development, website development, mobile application development, AI development, API development, ERP development, CRM development, and business automation.

Because these services require dedicated development resources, payments may become non-refundable once development work has started.

If a client cancels before work begins, we may provide a refund of eligible unused amounts, after deducting any applicable payment-processing fees, administrative costs, or other non-recoverable expenses.

If work has already started, any refund will generally be considered based on the amount of work completed and costs already incurred.

Completed milestones, approved deliverables, and work already delivered are generally non-refundable.

Website Development Refunds

Website development projects are generally customized according to the client’s requirements.

If a client requests cancellation before development begins, an eligible unused portion of the payment may be refunded.

Once design, development, content implementation, configuration, or other project work has started, the amount already used for completed work and project resources may not be refundable.

Mobile App Development Refunds

Mobile application projects require design, development, testing, configuration, and deployment resources.

Payments relating to completed development milestones, approved designs, completed functionality, testing, or deployment preparation are generally non-refundable.

Cancellation requests will be reviewed based on the work completed and costs incurred at the time of cancellation.

SaaS, AI, ERP & CRM Development

SaaS platforms, AI solutions, ERP systems, CRM platforms, and other complex software projects are typically delivered through milestones.

Payments associated with completed milestones or work already performed are generally non-refundable.

If a project is cancelled before a future milestone begins, any unused amount associated with that milestone may be considered for a refund, subject to the applicable project agreement and non-recoverable costs.

Digital Marketing Services

Digital marketing services may include SEO, content marketing, strategy, campaign management, online promotion, optimization, and related services.

Because digital marketing work may involve time, research, content creation, campaign setup, optimization, and third-party services, payments for work already performed are generally non-refundable.

Results from digital marketing services may vary based on competition, industry, search engine algorithms, market conditions, advertising platforms, and other external factors.

We do not guarantee specific search engine rankings, traffic levels, leads, sales, or revenue unless a specific written guarantee has been expressly agreed upon.

Guest Posting Services

Guest posting services may involve content research, writing, editing, publisher outreach, placement arrangements, and third-party publication costs.

Once content creation, outreach, publisher arrangements, or placement activities have started, related payments may be non-refundable.

If a publication or placement cannot be completed because of circumstances outside our reasonable control, we may, where practical, offer an alternative placement or another mutually agreed solution.

Third-party publisher policies and requirements may affect placement availability and timing.

UI/UX & Brand Identity Design

Design services may include UI/UX design, website design, application design, graphics, and brand identity development.

Once design work has started, payments for completed design work are generally non-refundable.

Approved concepts, designs, revisions, or final design deliverables may not be eligible for a refund after completion.

Cloud, DevOps, Managed IT & Technical Support

Cloud services, DevOps, managed IT services, technical support, maintenance, monitoring, and infrastructure services may involve ongoing time and third-party infrastructure costs.

Fees for services already provided or infrastructure costs already incurred are generally non-refundable.

Where a recurring service is cancelled, cancellation will normally apply to future billing periods rather than services already delivered.

Third-Party Costs

Some projects may require third-party products or services, including:

• Hosting

• Domains

• Software licenses

• Cloud infrastructure

• APIs

• Plugins

• Themes

• Advertising platforms

• Publisher fees

• External software

• Other third-party services

Payments made to third parties on behalf of a client may be non-refundable if the third party does not provide a refund.

Duplicate Payments

If you accidentally make a duplicate payment for the same invoice or service, please contact our billing team.

After verification, eligible duplicate payments may be refunded through the original or an agreed payment method, subject to applicable payment-processing requirements.

Refund Processing

If a refund is approved, we will communicate the approved refund amount and processing method.

Refunds will generally be issued through the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on the payment provider, bank, card issuer, or financial institution.

Veltronic Tech is not responsible for delays caused by third-party payment processors or financial institutions.

Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we strongly encourage clients to contact us so that we can attempt to resolve the issue directly.

Unauthorized or fraudulent transactions should be reported to us and to the relevant payment provider as soon as possible.

Nothing in this section limits any rights that cannot legally be waived under applicable law.

How to Request a Refund

To request a refund, contact our billing team with the following information:

• Full name

• Company name, if applicable

• Invoice or order number

• Service purchased

• Payment date

• Amount paid

• Reason for the refund request

• Any relevant project or payment information

Refund requests should be sent to:

Billing@veltronictech.com

For general service-related questions, contact:

Info@veltronictech.com

Refund Review

Each refund request will be reviewed individually based on the applicable service, project agreement, work completed, payments made, and costs incurred.

We may request additional information before making a decision.

If a refund is approved, we will confirm the amount and applicable processing method.

Policy Changes

Veltronic Tech may update this Refund Policy from time to time to reflect changes to our services, payment processes, or business practices.

The updated policy will be published on this page with a revised “Last Updated” date.

Contact Us

For questions regarding this Refund Policy or a refund request, please contact:

Veltronic Tech LTD 
Website: veltronictech.com
Address: Office 1529 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR

General Information:
Info@veltronictech.com

Billing & Payment:
Billing@veltronictech.com